Some properties don’t sell the conventional way
Most do. Price it properly, wait, and it goes. If that describes yours, a traditional estate agent is probably a better fit than we are, and you should use one.
This page is for the rest.
- The block of flats you can’t sell without emptying it first.
- The portfolio an estate agent wants to split into eleven separate sales.
- The tenant you won’t evict to make a transaction tidier.
- The company that holds the properties, which everyone tells you complicates things.
- The mortgage that’s higher than the building is worth.
- The house in four names where two people want out and two don’t.
- Or none of the above, and you’ve simply had enough of being a landlord and want the whole lot gone.
These are examples rather than a list to match yourself against, so if yours isn’t here it’s still worth asking.
In all of those, dropping the price fixes nothing. The difficulty sits in everything that would have to happen before a conventional sale could even start. That’s the part we work on.
We buy, and we build the terms around two things: whatever is in the way, and what you’re actually trying to achieve. Those aren’t the same question. A seller who needs a lump sum by March and a seller who wants an income for ten years need different deals out of the same building. We’d rather find the shape that works for both of us than win a negotiation, because a deal only one side wanted tends not to survive the legals.
We know what it costs a seller when a buyer takes up months of their time, lets other offers slip away, and then withdraws. We work the other way. We tell you early if something doesn’t add up for us, and when it does, we see it through.
We don’t buy everything, but we look at everything to see whether there’s a solution that works for you. Either way you’ll know quickly.
The questions sellers actually ask us. Pick where your property is, because the answers change.
Both sets are here, UK first, then Portugal.
Selling in the UK
I haven’t got a complication. I’ve just had enough
That’s most people, and it’s reason enough.
Selling up the conventional way asks a lot of somebody who is already tired of it. Serve notice, wait out the voids, put right the things you’ve been living with, then sell into a market that will find fault with all of it. Months of work at precisely the point you’ve run out of appetite for any of it.
We take it as it stands. Tenants, arrears, the licensing renewal, the boiler you’ve been nursing along, the one who rings at eleven at night. From the date responsibility passes to us, which is written into whatever we agree and isn’t always a completion date, it stops being your problem. You don’t empty it, you don’t refurbish it, you don’t market it.
Nothing has to be wrong for us to be interested. Being finished with it is a perfectly good reason to sell, and it’s the reason we hear most often.
What will you pay for a UK property?
It depends on how it’s paid, and the two move together.
Sometimes less than the open market. You’re selling a complication as well as a building, and where we take that on and pay quickly, the price reflects it.
Sometimes more than the property is worth today. Where the payment is spread over a period rather than handed over in one go, we can often pay more than anyone would put on the table in a lump sum. That matters most when the lending on a property is higher than its value, because a straight sale means the owner carries the loss personally. Paid over time, the property can realise enough that they don’t.
Which of those applies depends on what you need. If you need the money on a date, that’s one shape. If what you need is to walk away without losing money, that’s a different one. Tell us which, and we’ll tell you whether there’s a version that works for both of us.
The mortgage is more than it’s worth
That’s one of the situations we’re most often called about, and it has two answers.
The owner takes the hit, settles the shortfall and walks away. Straightforward, and expensive.
Or the sale is structured over a period, so the property has time to realise enough to clear what’s owed. Slower, and the owner doesn’t lose their money.
Which is right depends on how quickly you need to be out and how much of the shortfall you’d be carrying. Both are real options and we’ll say which we think fits.
The properties are held in a company
Then we’d usually buy the company rather than the buildings.
Buying the shares is often the cleaner exit, and it’s the thing owners are most often told is too complicated to bother with. It isn’t, but it does need doing properly.
If the company holds several assets and you only want to part with some of them, that’s also a conversation. It’s a more involved one and the answer is less predictable.
We don’t give tax or accounting advice and we won’t. Anything structured this way gets shaped with accountants and lawyers alongside, so that the asset protection and the tax position are right for everyone at the table. That work is a cost, and it goes into the deal like any other.
I don’t want anyone knowing we’re selling
Then nobody needs to.
There are no viewings, no board outside, no listing, and nobody walking through your house on a Saturday morning. We look at it once, with you, and the rest is paperwork.
People come to us for this more often than you’d think. Somebody in the household is ill and the last thing they need is strangers in the hallway. A marriage is ending and the neighbours do not need to find out from a sign. A business is in difficulty and a For Sale board would say so to everyone who drives past.
None of that’s anyone else’s business, and selling this way means it stays that way.
What happens to my tenants?
They stay, and that’s usually the reason a sale like this is possible at all.
We buy with people living in the building. Nobody is served notice to make the numbers work, and we don’t empty a property to sell the pieces. Tenants keep their homes and their tenancies carry over, and the relationships you have built with them are respected rather than reset.
If some of them are vulnerable, or the building houses people who would struggle to find somewhere else, say so early. It changes what we need to check, not whether we’re interested.
After completion the standard of the building is our problem, including the parts you’ve been putting off. Low EPCs, the boiler, the communal areas.
Do I have to sell the whole portfolio?
No. And you don’t have to sell it all at once either.
A portfolio isn’t a number of properties, it’s one problem. Most of the pain people have selling one is that the only exit anyone offers breaks it into pieces, and eleven separate sales means eleven sets of legals, eleven chains and eleven chances for the whole thing to stall. Taking it as one is the part other buyers won’t do.
Where it suits the seller better, we buy in stages across a period rather than in a single transaction. If the seller is older, those stages are structured so that what’s still to be paid forms part of their estate. If they die partway through, their children inherit the rest of the exit instead of losing it.
We’ve structured purchases this way. We haven’t yet had one run its full course through an estate, though we’ve seen it done.
It needs a lot of work
Then the first question is whether we have a team near you.
We only take renovation-heavy projects where we can stand over the quality, which means having people we trust within reach of the building. Who’s available and where changes month to month. If we haven’t got anyone in your area we’ll ask the network, and often we find someone.
So it’s worth asking rather than assuming. The honest answer depends on the week.
The EPCs are poor and the licensing has changed. Does that stop you?
No. It’s frequently the reason someone is selling.
Licensing tightening, EPC standards moving, a building nobody will lend against until work is done: these are costs, and costs go into the shape of the deal. They stop a normal sale. They don’t stop this one.
There’s a tenant I can’t get out
Then don’t. Tell us about them and we’ll price it in.
How long does it take, and what does it cost me?
Longer than an estate agent will promise you and shorter than eleven separate sales. Beyond that it depends what’s in the way, and anyone giving you a number before they’ve seen the paperwork is guessing. What we’ll do is tell you the steps in advance and tell you where we’re at each one.
Costs are part of what gets agreed rather than a fixed list. Most deals of this shape need accountants and lawyers involved, and who bears what is settled as part of the terms, in writing, before anything is committed.
What if it falls through?
It can. Sales like these fall over for the same reasons as any other, and occasionally for reasons nobody could have planned for.
What we do about it is tell you early. If something changes at our end you hear it that week rather than at the end of the month. We don’t tie you into an exclusivity period that stops you talking to anybody else while we make our minds up, and we don’t charge you for the privilege of discovering we’re the wrong buyer.
The real protection is at the start rather than the end. We look properly and we say no quickly. A no on day one costs you an afternoon. A no in month three costs you the summer.
Selling in Portugal
Is this the same as what you do in the UK?
No, and it’s worth being straight about that before you read the rest.
The UK side is settled. We can describe every step before it happens because we’ve done it enough times to know what comes next.
Portugal itself isn’t new to us. Sara lives here, has been through the buying process twice, has renovated here, and knows how slowly things move and what it takes to move them.
What is new is the shape of the deals. In the UK we have done them often enough to know what comes next. Here we’re still learning how the same ideas are named and handled, and that gets worked out case by case with a Portuguese lawyer alongside. You’ll be told which parts are known and which aren’t before you commit to anything.
If you want somebody who has done a hundred of these, we aren’t that. If you want somebody who will tell you what they don’t know yet, we are.
What will you pay for a Portuguese house?
It depends on how it’s paid.
Sometimes less than the open market. You’re selling a complication as well as a house, and where we take that on and pay quickly, the price reflects it.
One of the ways we can sometimes pay more than anyone else would is that we pay over a period of time.
Which of those fits depends on what you need. If you need the money on a date, that’s one shape. If what you need is the most you can get, that’s a different one. Tell us which and we’ll tell you whether there’s a version that works for both of us.
A house nobody will meet the price on doesn’t sit still for free. The taxes, the bills and the upkeep keep going out while it waits, and a few years of that comes off whatever you finally get.
The house is in several names and we don’t all agree
That’s the situation we’re most often called about.
An inherited property split between siblings, where one wants the money, one wants to keep it, and one has stopped replying. An estate agent can’t help with that, because there’s nothing wrong with the house. The obstacle is the agreement, not the asset.
What we can look at is whether there’s a structure that works for people who want different things. Sometimes there is. Sometimes there isn’t, and the honest answer is that the family has to settle it between themselves first.
None of us lives near the property
Usually one of you is in Portugal, and usually nowhere near the house.
That’s the pattern in almost every one of these conversations: one owner in the country, several hundred kilometres from the property, and everyone else abroad. It means somebody can get to a notary at a push, and nobody can keep an eye on the building.
Nothing in Portugal moves because you asked for it from somewhere else. It moves because somebody is there, in front of the right person, asking again. Being several hundred kilometres away, or in another country, makes that impossible.
That somebody is the buyer, which is us. We won’t be covering the whole country ourselves. We’ll work through people we know, and where we haven’t got contacts near your property we won’t take it on, rather than promise something we couldn’t stand over.
Not everyone has to be there. One person can sign for the rest, and your lawyer will tell you what that takes for whoever is abroad.
The paperwork isn’t in order
Say so early. In Portugal it frequently isn’t, and it’s rarely anybody’s fault.
Older houses were built in ways that don’t match what’s registered. Licences went missing decades ago. Terraces and basements sit outside the recorded square meterage. None of that’s unusual and none of it is automatically fatal.
There are two routes. One is that we buy at a price that reflects the missing documentation, which is a heavy discount and a clean break for you. The other is that we buy in phases and take on the job of getting the property legalised ourselves, with legal responsibility passing to us before full ownership does.
The second route we know exists and are actively looking at. We haven’t completed one yet, and we’ll say so rather than let you assume otherwise. We have taken on full responsibility for a property in the UK before owning it outright, which is the same idea in a different jurisdiction.
How long does it take?
We don’t know yet, and we’d rather tell you that than invent a number.
What we can say is that the assumption everyone starts with, that Portugal is slower than the UK, isn’t holding up so far. Some steps here are quicker than their UK equivalent. Others we haven’t been through enough times to predict. Anyone quoting you a timeline before they’ve seen the register is guessing.
What does it cost us?
It’s decided as part of the deal rather than set in advance.
Most sales of this kind need accountants and lawyers involved, to make sure the asset protection and the tax position are right for everyone at the table. Who bears what is settled as part of the terms, in writing, before anything is committed.
We don’t give tax, accounting or legal advice, in Portugal or anywhere else.
Why would we sell to you while it’s still early?
Because the alternative in these cases is usually nobody.
A complicated Portuguese sale with a family that doesn’t agree isn’t a listing an estate agent wants. We’re interested in exactly those, we’ll say plainly what we know and don’t, and you’ll have a Portuguese lawyer alongside you throughout who isn’t ours.
And early doesn’t mean cheap. How far along we are in Portugal and what we can pay are two different questions.
For estate agents, lawyers and buyers’ agents
The ones we’re interested in are the ones you can’t do much with. A landlord who won’t evict to make the sale tidy. A portfolio nobody will take as one piece. A house in four names where two want out and two don’t. A family in three countries who can’t agree. A house whose paperwork doesn’t match what’s registered. An owner who wants more than anybody will put on the table in one go. Those sit on your books and they don’t come off.
Where we buy over a period, your commission isn’t. You’re paid as you’d be on any other sale.
What else you get is a quick answer. We look at everything and we say no quickly, so you’re not holding a maybe for three months. We buy as it stands, so there’s nothing to tidy first.
We’ll want to speak to the owner face to face. You can sit in, or leave us to it and come back in when you want to. How involved you are through the negotiation is your call, not ours.
In the UK, the thing worth establishing early is whether we have people within reach of the building, because that’s what decides the renovation-heavy ones and it changes month to month. In Portugal we’re early and we’ll say so, which matters less to you than it does to a seller. Either way you’ll know inside one conversation whether we’re any use on a particular property.
Somebody we have done this with
An estate agent who sells tenanted portfolios, on working with us from the other side of the table. More about the two of us is on the About page.
"I have had the privilege of knowing and doing business with Sara Cromie for almost a year now, and it has truly been a rewarding experience… no matter the challenges or obstacles, Sara remains composed, kind, and solutions-oriented… I hope to do many more property deals with her in the future."
Moni Tagore, estate agent specialising in selling tenanted property portfolios. Sara was his client.
Tell us what’s stuck
What’s in the way? And a brief summary of what you’re selling.
Enough to picture it is plenty. Roughly what and where, how many units if it’s a portfolio, whether anybody is living in it, and the thing that’s stopping it selling. We’ll tell you quickly whether it’s something we can work with, and if it isn’t we’ll say so and tell you why.